Privacy policy

Your privacy matters to us. This policy explains what personal information Heisler & Sons collects through this website, why we collect it, and how we protect it. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and we only send emails in line with Canada’s Anti-Spam Legislation (CASL).

Information we collect

We only collect personal information you choose to give us, plus basic technical information every website receives.

• When you request an estimate or contact us: your name, phone number, email address, street address, the work you’re interested in, and any message or photos you send.
• When you sign up for our newsletter: your email address.
• When you visit the site: our website host automatically records technical information such as your IP address, browser type, the pages you view, and the date and time of your visit. We use it only to keep the site secure and working properly.

How we use it

• To answer your questions, prepare your estimate, schedule and complete your work, and honour your warranty.
• To send our newsletter, only if you’ve signed up for it. Every newsletter includes an unsubscribe link, and we act on unsubscribe requests promptly.
• We never sell, rent or trade your personal information.

Who we share it with

We share personal information only when we need to:

• With service providers who help us run our website and send email (for example, our website host and email provider), and only so they can provide that service to us.
• When required by law, or to protect the rights, property or safety of our customers, our team or the public.
• If our business is ever sold or merged, with the new owner, who must continue to protect your information as described here.

Cookies

This website doesn’t use advertising or tracking cookies. Our website host may use strictly necessary cookies to protect the site from spam and abuse. You can set your browser to refuse cookies; the site will still work.

Keeping your information safe

We use reasonable safeguards to protect your information from loss, theft and unauthorized access. Only people on our team who need your information to serve you can see it.

How long we keep it

We keep estimate and job records for as long as we need them to serve you, meet our legal and tax obligations, and stand behind our workmanship warranty. Newsletter subscriptions are kept until you unsubscribe. When we no longer need information, we delete it securely.

Your choices

• You can ask to see the personal information we hold about you, and ask us to correct it.
• You can withdraw your consent at any time, for example by unsubscribing from our newsletter.
• To make a request, contact us using the details below.

Links to other websites

Our site links to other websites, such as Google and our social media pages. Their privacy practices are their own, so please read their policies.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page, with the date it was last updated.

Contact us

Questions or requests about your privacy? Call us at 519-621-5001 or write to Heisler & Sons, 534 Hespeler Rd, Unit 2, Cambridge, ON N1R 6J7.

If we can’t resolve your concern, you can contact the Office of the Privacy Commissioner of Canada.